Support
At ASI our mission is to keep our "Customers for Life". From award-winning and certified
technical and customer support, to industry-leading online
resources, to the largest independent users group in the non-profit
software industry, we provide the help you need, when you need it. This
has resulted in the highest customer retention and satisfaction rates in
the non-profit software industry.
Software Update Plan Benefits
Customers who participate in the Software Update Plan can access
online
technical resources, request support from our award-winning and
certified Technical Support Team, and receive regular product updates.
Additional iMIS Customer Benefits
Customer Sales
ASI Customer Sales Representatives are available to answer questions
about your Software Update Plan, explain training and service options,
and provide guidance in adding additional modules to your iMIS system.
Documentation
iMIS documentation is available via the new
iMIS Help Site, which is also accessible
directly from your iMIS system. The contents
of the new iMIS Help Site represent the latest
iMIS documentation, including downloadable,
print-ready references. Visit docs.iMIS.com for more
information.
Users Group
NiUG International is the largest independent, not-for-profit,
volunteer run iMIS user's group. Started as a
grass roots, regional effort in the mid-90s, NiUG's core purpose remains
to advocate, educate, and connect iMIS users.
NiUG has nearly 500 organizational members representing thousands of
iMIS users and chapters in Canada,
Asia-Pacific, and Europe. Visit www.niug.org for more information.
Developers Community
The iMIS developer's community website is
an online resource for facilitating collaboration between customers,
partners, and ASI employees. It includes a developer's guide, open
discussion forums, blogs, and a wiki-style compendium of documentation.
Visit www.iMIScommunity.com for more information. |
