Our AP office will be closed on October 6, 2020 due to an Annual Training. This will affect all Australian clients using iMIS, Donman, and Association Online product for this day only. 

Technical Support is available Monday through Friday. Questions submitted after 7:00 P.M. (after 5:00 P.M. on Friday) and before 8:00 A.M. will be addressed the next business day. For more information about ASI Support please download and review the Customer Support Policy below.
Client Quick Start Guide
(Adobe PDF File)
Customer Support Policy
(Adobe PDF File)


North America Hours of Operation       
Mon - Thurs: 8:00am to 7:00pm CST    
Friday: 8:00am to 5:00pm CST
Phone: (512) 491-0550 ext 2
Europe Hours of Operation
Mon - Thurs: 9:15 to 24:00 BST
Friday: 9:00 to 23:00 BST
Phone: +44 (0)2032 670067 ext 2    
Asia-Pacific Hours of Operation  
Mon - Fri: 9:00 to 17:00 AEST
Phone: +61 3 9869 7500 ext 1 

Technical Support



Access our online Knowledgebase, Documentation, Communities and more: 

Consulting Support

Note: ASI Consulting Project Support is for implementation support. Once your system is live please use Technical Support.